Process of Engagement

Purpose:
Clear understanding of the current state and desired outcomes of the project

Process:
• Observe, explore & listen intently
• Identify project drivers
• Interview stakeholders
• Conduct field trips with key stakeholders
• Identify themes, components, priorities & outcomes
• Analyze data to determine baseline
• Identify necessary resources

Purpose:
Develop concept and overarching strategic plan

Process:
• Align project with business goals
• Explore and gather ideas
• Identify roles and responsibilities
• Determine necessary skills and mindset
• Construct timeline
• Consider the look, feel and experience of the project

Payoff:
• Framework for concept and plan
• Roadmap for next steps

Purpose:
Co-creation and improvement

Process:
• Experiment, test, prototype, iterate
• Identify insights and share findings with stakeholders to cross-check assumptions
• Iterate, iterate, iterate

Payoff:
• Create our best work
• Better product, better performance and better experience
• Stakeholder buy-in

Purpose:
Translate design into operating model

Process:
• Dress rehearsals, simulations and practice
• Go LIVE

Payoff:
Ideas emerge as reality
• Action learning is embedded into the organization

Purpose:
Continual improvement for the business as people enter and exit the organization

Process:
• Individual skill development and accountability
• Small group work sessions
• Appreciation and gratitude model
• Assess, iterate, improve continually

Payoff:
• Sustainable mastery of skills and mindset
• Deliver our best work
• Growth, improvement and high-quality output

Discovery & Dialogue:
1-3 Months

Design:
1-3 Months

Feedback & Fine-Tuning:
1-3 Months

Implementation:
1-3 Months

Assessing, Coaching & Integrating:
Continual